Home and garden maintenance

Yes, service providers are allowed to enter the premises of the community provided they have a valid entry permit. Contractors can visit ecmpermits.ae to register themselves and apply for a permit.

The property information is available online. You may visit the community portal and log in to your account and click on ‘My Documents’ on the sidebar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

No, you do not need to seek permission.

Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. 

If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at 800 EMAAR (36227) and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the community rules.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community manager as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to read the Damas tree leaflet factsheet for detailed information and suggested replacements.

The trees in Arabian Ranches are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting Community Security on 056 389 4076 or calling us on 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.

You, as the homeowner, are responsible since the defects liability period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.

You, as the homeowner, are responsible for the necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the mainline into the building to your unit is the responsibility of the community manager.

Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.

Owners are responsible for the maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by the community manager. However, structural issues such as repair and reinstatement of walls broken and cracks caused by damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.

Owners are responsible for proper home maintenance including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.

• For urgent matters, please contact community security on 056 389 4076.
• Call us on 800 EMAAR (36227).