Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.
No, the common property may not be used permanently by any individual.
For more information on this, please refer to the alterations factsheet. Any external modifications that will change the aesthetics of the apartments are not permitted. Kindly log in to your portal using the LOG IN button at the top right and refer to the Home Modification Guidelines to understand the modifications that can be carried out on the balcony.