Top 10 questions
Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions/links to get an answer.
Our top 10 questions are based on statistics taken from our customer contact centre, so hopefully, that’s the best place for you to start looking.
You can submit your request for the MIP by filling out the online form and uploading the required documents – click here to apply.
You can apply for new community access and vehicle access cards by simply logging onto your community portal using the LOG IN at the top right and selecting the ‘Access cards‘ option from your menu.
Here, you may click ‘Apply for a new card’, whereas, existing cardholders can select the ‘Activate existing card’ option.
The window cleaning schedule for your tower will be posted on your community noticeboards. Do watch that space to find out more.
For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.
For urgent matters, please contact community security or call us on 800 EMAAR (36227).
For non-urgent issues, log in to your community portal using the LOG IN button at the top right and select My Service Requests from your menu. Here, you can attach a picture along with your comments and the exact location (building/floor/street) and submit it.
If the issue pertains to structural defects within your unit/premises, you may visit our customer happiness centre located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai.
For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.
Yes. Please log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC.
There is a defects liability period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact firstname.lastname@example.org.
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible, especially if the defects liability period has already expired.
As mentioned in the notice of violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR (36227) for any clarification you might require.
The park and other common amenities can be used on a first-come, first-served basis. When using them, kindly ensure the following:
– The activity does not cause disturbance or hinder the usage of the area for other residents
– The area is to be used in a careful, considerate manner (with no damage to foliage and/or community assets)
– The area is to be left clean after use
– The resident is responsible for the actions of his guests within the community
– The community rules are adhered to
– Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a notice of violation being issued.
To book an amenity, log onto your community portal and select the Amenities Reservations option from the side menu.