Community service fee
There are various ways you can pay the community service fee relating to your property:
• By credit card or cheque
• Self-service kiosk at customer happiness centre in Emaar Square, building 2
• Online payment
• Emaar One mobile application
• Credit control department in Emaar Square
• Bank transfer
The community service fee consists of the following four components:
• General fund
• Capital reserve fund
• Special levy
• Master community levy
The general fund consists of the day-to-day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa.
Capital reserve fund
The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
The special levy is a one-off charge for items not in the design or those not covered under the general fund.
Master community levy
A master community levy is charged to each community and other non-residential entities. This charge forms part of your CSF and covers items such as sewage treatment plants and maintenance of the master community infrastructure.
For more details, visit the community service fee section.
All communities need to be maintained regularly in order to retain their value and prevent minor damage and deterioration from developing into major problems. As per clause 52, part 8, finances, of the direction for association constitution, issued in accordance with law no 27 of 2007, concerning jointly owned properties in the Emirate of Dubai, an owners association must establish a general fund and a reserve fund. The capital reserve fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty.
Examples of this would be asphalt repair, replacement of pumps, play equipment, palm trees, and other assets. It is vitally important to have a robust fund to guarantee not only the smooth running of the community but also ensures property values are maintained well into the future.
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings.
Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement.
Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. These sources of income include:
Access cards: The access cards used by residents to enter their community or the parking areas are provided to homeowners at a small cost and the income generated from these is credited to the community’s account.
Marketing and distribution permit fees: The community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee of AED 1000 (plus VAT) per application is collected as income to the community.
Notices of violation/vandalism penalties: To ensure adherence to community rules and architectural codes, notices of violation are issued along with penalties to those who fail to comply. Private contractors are also given notices of violation if they breach any community rule or carry out activities that contravene their entry permits. Vandalism is a serious offense, and persons who vandalize community property are penalized and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.
Miscellaneous income: The miscellaneous fund is income generated from other avenues such as interest earned on-call accounts, bounced cheque charges, and revenue from community market days.
If you have not received your community service fee invoice then you are required to update your email and phone numbers urgently by visiting your community portal.
As of 2016, invoices for community service charges are not being sent by post but only via email.
Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, street lighting, and irrigation.
CSF defaulter awareness campaigns as well as the suspension of non-essential services such as access cards and waste collection have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement our actions. The community can also restrict certain approvals for unit sales and alterations until the outstanding community service fees have been paid.