Emaar Community Management (ECM) bagged its first international award for Customer Relationship Management at the International Customer Experience Awards held on 20 November at the Mövenpick Hotel Amsterdam City Centre, Amsterdam.
In midst of a global exhibition of customer experience excellence from leading organisations, our deep-rooted ethos of building lasting relationships with customers stood out as the hallmark of a company that truly goes the extra mile. Having overcome prominent international banks and insurance entities competing on parameters such as Business Rationale & Context, Innovative & Creative Solutions, Outstanding Customer Experience Delivered, Business Impact & Results, Customer Insight and Effective Implementation, this award marks a historic landmark in our journey.
A few key attributes that secured this award were our customer centric initiatives complemented with the use of technology, digital automation, artificial intelligence in operations and understanding our customer needs – all while crafting impeccable lifestyles through events that help strengthen the communal spirit.
Our motto of #BuildingCommunities continues to get amplified with our achievements reaching international shores, reiterating ECM’s status as a global leader at delivering unparalleled customer experience.