Emaar Community Management won the prestigious Client Relationship Management Award at the International Business Excellence Awards 2019. In the fifth edition of the IBX Awards on the 29th and 30th April 2019 in Dubai, ECM bagged the title for leading the way in the industry with its #CustomerFirst model complimented by its recent strides into artificial intelligence, predictive maintenance and predictive customer management.
The initiative demonstrated the company’s contribution to enhancing the quality of community living and resident experience across the 37,000 homes managed. Altogether there were twenty-two category award winners on the day with prominent companies like HP, Noor Takaful and Roads Transport Authority posing competition in the category.
The winners awere announced at the InterContinental Dubai Festival City on 30th April 2019 where the Awards Ceremony took place. The Awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.