Emaar Community Management (ECM) brought home the Property Management Company Of The Year Award at the 2019 Facilities Management Middle East Awards held at the JW Marriott Marquis hotel on June 19, 2019
ECM was recognised for its stringent performance rating system to analyse the work of its service providers on site, to provide an accurate view of their contractual KPIs and SLAs which are also dependent on ECM’s KPIs and SLAs. With the use of automated processes running on home-grown smartphone applications, our systems allowed service providers to be evaluated openly on the software.
ECM engages its FM service providers through frequent recognition and reward programmes based on performance scores, motivating service providers to constantly improve their performance on service delivery.
The FM Awards recognised excellence in facilities management in the Middle East and drew competition from companies such as Deyaar Property Management, Provis, Transguard Group, Reliance OAM and Abdul Latif Jameel Land. Amidst euphoric scenes, the FMME Awards crowned 16 winners for their stellar contribution to the regional FM sector.