Operations management

– Procure services, materials and resources for professional community management.
– Develop and monitor maintenance performance based on manufacturers’ recommendations, internal standards
– Manage (macro and micro) performance of service providers engaged for day to day operations and project management of the communities.
– Prepare and execute strategic and tactical plans to optimize (and reduce) costs, utilities consumption, environmental impacts, health and safety matters in the communities.
– Ensure regulatory compliance.

Based on the nature of the community, every activity and schedule is determined by area and equipment. Internal factors such as community design, construction quality and materials used, SPA with customers, number of amenities, units and residents, service provider, time and motion studies and community structure determine typical activities such as below:
– Window cleaning, deep cleaning, general cleaning and litter picking
– Pest control and landscaping
– Third party certification of elevators, BMUs
– Generator load test, elevator maintenance
– Air conditioning, CBS and BMU maintenance
– Firefighting and fire control systems

IFM service providers are selected through a rigorous tendering and evaluation process for their technical capabilities, service delivery methodology, use of technology and innovation. These include:
– Planned preventive maintenance
– Emergency and reactive maintenance
– Building fabric maintenance; civil and infrastructure maintenance
– Essential services and statutory compliance requirements
– Water quality and treatment
– General cleaning services; waste collection and disposal
– Concierge services; swimming pool and lifeguarding services

In coordination with industry experts including government, fire, police, armed forces and emergency response officials, commissioners, policy makers and strategists, we ensure:
– Robust planning and preparedness programs.
– Adequate medical response, critical fire and life safety prevention systems and equipment.
– Continuity and resiliency at major properties.
– Effective public communications during and following any incidents or crises.
– Effective coordination with local municipal response authorities, other building management companies and third-party building owners.

– We follow an Enterprise Risk Management (ERM) process that is a coordinated and consistently applied strategy for collection, governance, risk and compliance related activities to manage all risks related to financial, strategic, regulatory, operations and customer related objectives.
– ERM facilitates the embedding of risk management practices into day-to-day business and strategic decision-making processes.
– All risks are identified and defined in a ‘Risk Universe’ document, that evolves in line with business objectives to expand, contract or diverse the organization.