Digitalising your community living
Did you know your community portal and the mobile application Emaar One provide you with a world of facilities, right at your fingertips?
Emaar One app
The most comprehensive digital solution you’ll ever need to efficiently manage all your Emaar properties. Through the Emaar One app, you can raise voice service requests, view the status of your requests, follow construction updates, book community amenities and so much more. Available for download on iOS and Android.
If you’ve lived in a community with shared amenities before settling down in Downtown Dubai, you probably know the frustration of arriving at your favourite amenity, only to see it never available. In this neighbourhood, that’s a scenario you’ll never face – the online booking system lets you reserve the amenity of your choice up to two weeks in advance!
Newsletter and events
You can get your quarterly round-up of all the latest happenings in Downtown Dubai by tuning in to your community newsletter. It’s filled with pictures of events, exciting contests, and the latest improvements to your neighbourhood, and it’s available on your community portal.
Raise home modification requests
Looking to replace your flooring tiles or renovate your kitchen? Applying for a home modification can be done online – just log onto your community portal and select ‘Home Modifications’ from the sidebar to apply for a NOC.
Online access cards
Registration/activation of access cards have been digitized for your convenience at www.downtowndubai.ae. You can apply for new cards by simply logging onto your community portal and clicking ‘Apply for a new card’, whereas, existing cardholders should select the ‘Activate existing card’ option.
You can now purchase new access cards via the Emaar One app and receive 50% off for a limited period.
Need more room to store things you don’t want to clutter at home? We have got you covered! The storage cages (only where applicable) in your community offer the perfect spot for bicycles, pots, furniture, and other items.
You can book your cage online on www.downtowndubai.ae. Select ‘Storage cage leasing’ and click on ‘Add new request’. Drag the slider to select the area of space you are looking for, then click search and select one of the available storage cages. Choose the lease duration and proceed to complete your payment. You will receive an email confirmation, simply show that to your concierge and you’re good to go!
Digital contractor permits
Your appointed contractors can now register and apply for community entry permits online at ecmpermits.ae, where they will find useful video guides in English, Arabic, Hindi, and Bangla.
Move In Permits/Renewals
Looking to apply for your Move-In Permit? Simply click here, select your community, and provide your details. If you’re already residing in the community and want to update your tenancy contract, you can log in and upload it through the portal too.
If you’re a homeowner, you don’t need to visit the community management office or bank to complete payments for your Community Service Fee – just log onto the community portal to pay, wherever you are.