For urgent matters, please contact Community Security or call us on 800 EMAAR (36227). For non-urgent issues, the easiest way to tell us is by logging on to your community portal and selecting ‘My Service Request’. Here you can attach a picture along with your comments and the exact location (building/floor/street) and submit your request.
If the issue pertains to structural defects within your premises, you may visit our Customer Care Department located at Emaar Square, Building 2, Ground Floor. For accidents or claims, please contact Dubai Municipality on 800 900 or +971 4 221 5555.

Yes, you can. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. For more information please refer to the household staff factsheet in our Downloads section.

For information on the availability of visitor parking in your community, please contact your tower reception or the community security office. Kindly note that visitor parking is only for visitors; residents are requested to use their assigned parking bays only.

There is a Defects Liability Period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact customercare@emaar.ae
For all other issues, you may contact the service provider of your choice. You, as the homeowner, are responsible especially if the Defects Liability Period has already expired.