Association management

The objective of a dynamic community management structure is to adopt the governance and authority strategy that will establish overall harmony and control of all affairs of the community. The structure establishes a clear protocol, relationship and direction between various stakeholders and components making up the overall community. It is essential to identify key areas and assets ownership principles, especially those beneficial to Emaar over the long run to generate revenue. On the other hand, it is equally important to ensure the rights and use of owners are fairly assigned in line with commitments made at the time of sale and in the purchase agreements.

01
FORMALISE SETUP

We facilitate Annual General and Extraordinary Assemblies assistance along with Owners’ Committee elections, professional consultation and meetings.
02
OPERATIVE SUPPORT

We provide a wide spectrum of administrative and secretarial support in addition to strategic direction, decision making and means of dispute resolutions.
03
COMMUNITY GOVERNANCE

Community’s governing documents and common area plans are developed and renewed in line with statutory requirements. Community governance protocols are introduced, upheld and enforced.
04
CUSTOMER RELATIONS

Prompt response to customer complaints, service requests and emergencies while establishing and maintaining homeowner/occupant data and a streamlined communications strategy.
05
TRANSPARENCY

We offer government relations, legal support and local authorities’ liaison.
06
BUILDING COMMUNITIES

Community spirit and resident engagement is promoted with events, campaigns, newsletters, festivals and competitions

FORMALISE SETUP01

We facilitate Annual General and Extraordinary Assemblies assistance along with Owners’ Committee elections, professional consultation and meetings.

OPERATIVE SUPPORT02

We provide a wide spectrum of administrative and secretarial support in addition to strategic direction, decision making and means of dispute resolutions.

COMMUNITY GOVERNANCE03

Community’s governing documents and common area plans are developed and renewed in line with statutory requirements. Community governance protocols are introduced, upheld and enforced.

CUSTOMER RELATIONS 04

Prompt response to customer complaints, service requests and emergencies while establishing and maintaining homeowner/occupant data and a streamlined communications strategy.

TRANSPARENCY05

We offer government relations, legal support and local authorities’ liaison.

BUILDING COMMUNITIES06

Community spirit and resident engagement is promoted with events, campaigns, newsletters, festivals and competitions

OUR OPERATING STRUCTURE

Based on best practices, there are several types of structures that may be considered, pursuant to applicable laws and regulations. Although the underlying concept is the same, the common are plans, title registrations, operations and decision-making processes will differ based on the adopted structure. This diagram provides an overview of how a community structure is determined.

governance documents

To ensure implementation of a hierarchy and adopted community management structure, appropriate governance documents such as below are established:
– Title deeds and affection plans
– Schedules of units
– Master community declaration
– Jointly owned property declaration or building management statement for every individual community
– Common area plans for master community, component plans, common element schedule for every individual community
– Entitlement schedule of all units that are within jointly owned property

FACILITATING RETAIL OPERATIONS

Retail in Emaar communities are managed by Emaar Malls Group (EMG) directly. ECM supports (for mixed-used communities) by managing common systems shared by residential and retail.

ECM actively coordinates:
– Enforcement of community rules and utilization of common areas.
– Coordinate events and maintenance requirements.
– NOCs are permits required for retail operations.

DID YOU KNOW?

First company in the region, outside the USA, to be an Accredited Association Management Company^® (AAMC^®), from the US-based Community Associations Institute (CAI).

Two of our founding team members became the first Certified Manager of Community Association (CMCA) in the Middle East and Asia when they were certified by the NBC-CAM.

Our Senior Team lectures at the Dubai Real Estate Institute (DREI) to mentor the next generation of industry professionals in community management.

First company in the region, outside the USA, to be an Accredited Association Management Company^® (AAMC^®), from the US-based Community Associations Institute (CAI).

Two of our founding team members became the first Certified Manager of Community Association (CMCA) in the Middle East and Asia when they were certified by the NBC-CAM.

Our Senior Team lectures at the Dubai Real Estate Institute (DREI) to mentor the next generation of industry professionals in community management.

Association management

FORMALISE SETUP

OPERATIVE SUPPORT

COMMUNITY GOVERNANCE

CUSTOMER RELATIONS

TRANSPARENCY

BUILDING COMMUNITIES

FORMALISE SETUP01

OPERATIVE SUPPORT02

COMMUNITY GOVERNANCE03

CUSTOMER RELATIONS 04

TRANSPARENCY05

BUILDING COMMUNITIES06

OUR OPERATING STRUCTURE

governance documents

FACILITATING RETAIL OPERATIONS

DID YOU KNOW?

WHO WE ARE

OUR SERVICES

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