Lifestyle Management

COMMUNITY PORTALS

Technology-enabled solutions such as resident’s portal help us turn around swift resolution to complaints, leaving a positive memory of ‘going above and beyond’ to ‘delight’.

ONLINE SERVICES

A range of online service are offered on our community portals such as access card application, storage cage leasing, home modification requests and registering household staff, permits for contractors.

RESIDENT ENGAGEMENT

To connect with our customers, we run baking competitions, photo contests, riddles, DIY recycled art and creative writing for adults, children and teens in our quarterly newsletters.

ADVOCACY

Our long-standing working relationships with the industry’s important organisations go further as we lobby for the cause we feel strongly - to make a positive difference to community living.

RULES STRATEGY

To ensure rules are upheld voluntarily, we employ thoughtful signage, posters, events, campaigns and flyers to help residents familiarise themselves with certain practices and common are rules.

MAKING A DIFFERENCE

– During the Holy Month of Ramadan, we regularly engage our young and old customers through the CSR event ‘Serve Our Service Providers’, where residents pack bags of healthy food and beverages for their community workers.
– We work with non-profit centre that helps children with special needs with educational, physical and emotional development and arrange special tours and excursions of Emaar attractions.
– On special occasions such as Valentine’s Day and Women’s Day, we surprise and treat our community workers with involvement from residents, to express our gratitude and appreciation.

REDEFINING LIFESTYLES

– We organise and host regular community events to encourage a real ‘sense of belonging’ and ‘neighbourhood’ for our residents. By promoting engagement between residents, and interaction with staff and service providers, we think strong social and working relationships will be forged, and the overall wellbeing, happiness and value of the community will be enhanced.
– Virtual campaigns and events: We have also engaged community interaction with brand new concepts such as craft activity bags for Halloween, online coding clubs and pizza contests for children and educational health webinars for families on nutrition and self-care.

EMPATHY & PERSONALISATION

– In line with Dubai’s vision to make public areas accessible for people with mobility problems, we took on an initiative to build access ramps across communities in addition to chair lifts at swimming pools in selected communities.
– Our community group for senior citizens. The Golden Age Group worked with the Roads and Transport Authority (RTA) and negotiated a 50% fare discount on public transportation – for all residents in Dubai over 60 years of age.
– The Dubai Smart Police Station in Arabian Ranches was one of the first fully automated police stations in the world, offering residents a host of services relating to traffic fines, conduct certificates, complaints, inspection requests, and social support.

EFFICIENT ENFORCEMENT

Our key strengths is our ability to enforce the rules when residents disregard them or cause upset to others.
– We have a stringent process to address the situation – by issuing a Notice of Violation – a formal citation that a community rule or permit condition has been infringed.
– We also develop and uphold a set of architectural guidelines for the installation of exterior attachments and property enhancements.
– There are also several deterrents in place to ensure every homeowner pays their service fee in full and on time.