Overall Winner, Best Technology and Gold Award for Crisis and Safety Management, Gulf Real Estate Awards.
Winner, Community Engagement Initiative of the Year and Runner Up, Community Management Company of the Year, Smart Built Environment Awards
Added 10 new communities to our portfolio: Collective and Golf Place in Dubai Hills Estate, Creek Gate, The Cove, Creek Rise and Harbour Gate in Dubai Creek Harbour, Opera Grand in Downtown Dubai, Camelia in Arabian Ranches II, Beach Vista in Emaar Beachfront and Parkside in Emaar South.
Community Management Company of the Year, IRECMS Awards
Happiest Residential Community, IRECMS Awards
Runner-up, Most Innovative Initiative, IRECMS Awards
Community Management Company of the Year, Smart Built Environment Awards
Winner, Adoption of Technology, Smart Built Environment Awards
CSR Initiative of the Year, Smart Built Environment Awards
Runner-up, Customer Happiness in Times of Crisis, Customer Happiness Awards
Most Innovative Customer Initiative of the Year, Customer Happiness Awards
Managing over 50,000 homes across 10 master communities.
Best Asset Management Company Of The Year, Innovation in Facilities Management Awards
Winner, Middle East Region Corporate Energy Management, Association of Energy Engineers (AEE) Awards
Certified as an ISO 45001:2018, ISO 14001:2015 and ISO 50001:2018 community management company.
Added 9 new communities to our portfolio: Park Point and Club Villas in Dubai Hills Estate, Creek Horizon, Harbour Views, Creekside 18 in Dubai Creek Harbour, Downtown Views and Opera Grand in Downtown Dubai, 52|42 in Dubai Marina and Sunrise Bay in Emaar Beachfront.
Winner, Innovation & Technology, International Business Leadership Awards
Community service fees were reduced up to 17%.
Registered a CSAT score of 4.5 out of 5 for community move-in experience.
Introduced eleven new digital services and customer lifestyle promise initiatives.
Managing over 48,000 homes across 10 master communities.
83% service fee collections amidst tough market environment.
Machine learning and artificial intelligence in maintenance management increased operational efficiency by 30%.
34,447 move-ins successfully managed.
Diverted 29,200T waste and abated 45,409T of CO2 emissions.
Added 13 new communities to our portfolio: Boulevard Point & Boulevard Heights in Downtown Dubai, Reem in Arabian Ranches II, and Maple 3, Park View I & II, Sidra 3 and Emerald Hills in Dubai Hills Estate and Urbana 1, 2 & 3, Golf Views and Golf Links in Emaar South.
Best Real Estate Customer Experience, Gulf Real Estate Awards
Best Facilities Management Company, Gulf Real Estate Awards
Best Client Relationship Management, International Business Excellence Awards
Property Management Organisation Of The Year, Facilities Management Middle East Awards
CH Real Estate Community Of The Year, Customer Happiness Summit & Awards
Managed over 42,740 across 9 master communities.
Registered a CSAT score of 4.5 out of 5 for move-in experience.
Successfully managed 38,292 move-ins.
Diverting 25,000 tonnes to recycling centres.
First community manager in the UAE to integrate with RERA’s Mollak system.
Launched over five new digital services for residents.
Conducted over 85 community events and campaigns.
Implemented IoT solutions and machine learning for asset reliability, effciency & flexibility with Emaar Smart Asset Management (ESAM).
Added new communities to our portfolio: Boulevard Crescent in Downtown Dubai, Dubai Creek Residences in Dubai Creek Harbour, Azalea in Arabian Ranches I and Mira Oasis 2,3 in Reem, and Acacia, Fairways, Maple 1 & 2, Mulberry 1 & 2, Parkways, Sidra 1& 2 and Dubai Hills Business Park in Dubai Hills Estate.
Best Real Estate Customer Experience, Gulf Real Estate Awards
Best Facilities Management Company, Gulf Real Estate Awards
Property Management Company of the Year, Facilities Management Middle East Awards
Rising Star Of the Year, Customer Happiness Awards
Client Relationship Management, International Customer Experience Awards
Registered a CSAT score of 4.6 out of 5 for move-in experience.
Added new communities to our portfolio: Burj Vista in Downtown Dubai, Samara in Arabian Ranches II and Mira Oasis I in Reem.
Best Overall Integrated Community, Urban Community Development ME Forum
Best Sustainability Initiative of the Year, FMME Awards
Winner, Client Relationship Management, IBX Awards
Best Real Estate Portal, Gulf Real Estate Awards
Best Facility Management Firm, Gulf Real Estate Awards
Added new communities to our portfolio: Rosa, Lila, Yasmin in Arabian Ranches II, and Hills Grove and Hills Views in Dubai Hills Estate.
Winner, Client Relationship Management category, International Business Excellence Awards 2016
Added new communities to our portfolio: Palma in Arabian Ranches II and Mira 5 in Reem
Finalist, Green Facility Management Organization of the Year, EGBC 2015 Awards
Winner, Client Relationship Management category, Gulf Customer Experience Awards 2015
Launched advanced community e-services and portals
Finalist, Green Facility Management Organization of the Year, EGBC
Finalist, Sustainability Intiative, FMME Awards 2015
Finalist, Education & Development Initiative, FMME Awards 2015
Launched Integrated Community Management System (ICMS), customised software to facilitate operational cost-efficiency and higher customer satisfaction.
Added new communities to our portfolio: Panorama in The Greens & Views and Casa in Arabian Ranches II.
Green Facilities Management Company of the Year, EGBC
CSR finalist in Medium-Size Enterprise, Arabia CSR Awards
Major partner, UAE Green Festival 2014
Finalist, Education & Development Initiative, FMME Awards 2014
Finalist, Sustainability Initiative, FMME Awards 2014
Handover of Panorama in The Greens & Views.
ECM becomes an Accredited Association Management Company (AAMC).
ECM Sustainability Committee formed.
Managing a total of 32,000 homes.
Winner for Best Sustainability Initiative of the Year, Facilities Management Middle East Awards
First organisation dedicated to community management in the UAE to be awarded ISO 14001:2015, also accredited with ISO 50001:2011.
Senior Director attains P-CAM and Large Scale Manager title – first in region.
ISO 9001:2008 – first community management company in the region to receive this accreditation.
Member of ECM team receives Rising Star Award in USA.
Introduction of clean up campaigns for communities.
ECM embarks on adopting sustainable living solutions. Introduces recycling programmes, results in 15% less waste to landfills.
ECM managers are first to be certified in Middle East and Asia as CMCA professionals.
Concept of Master Community and cost allocation developed.
Introduction of unique concept of neighbourhood events for residents.
ECM department was formed.
Owners Committees set up for the first time in the UAE.
In addition, to other local and federal statutes on building management, maintenance, health, environment, safety and security, ECM is also governed by international standards such as ISO certifications related to quality, safety, environment, energy and asset management systems.
First company in the region to receive the title from Community Associations Institute (CAI).
Middle East & Asia’s first CMCAs were among our founding members.
Longstanding member of the international membership organisation based out of the USA.
We are governed by ISO 18001, 14001, 50001 and 55001 in our community operations.
We dream to be the world’s most trusted and valuable company, enriching lives, powered by the best people.