Building communities

At Emaar Community Management (ECM), our team members are trained to deliver world-class services in all aspects of community and association management. We manage large-scale communities with a tailor-made service delivery for our customers. Our modus operandi is derived from Law No. 6 of 2019 in the Emirate of Dubai that governs the management and principles of community and owners’ association management.

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OUR STORY

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  • Winner, Middle East Region Corporate Energy Management, Association of Energy Engineers (AEE) Awards
  • Winner, Best Asset Management Company Of The Year, Innovation in Facilities Management Awards
  • Added new communities to our portfolio: Park Point and Club Villas in Dubai Hills Estate, Creek Horizon, Harbour Views, Creekside 18 in Dubai Creek Harbour.
  • Managing over 50,000 homes across 10 master communities.
  • Winner, Innovation & Technology, International Business Leadership Awards
  • Added new communities to our portfolio: Boulevard Point & Boulevard Heights in Downtown Dubai, Reem in Arabian Ranches II, and Maple 3, Park View I & II, Sidra 3 and Emerald Hills in Dubai Hills Estate and Urbana 1, 2 & 3, Golf Views and Golf Links in Emaar South.
  • Machine learning and artificial intelligence in maintenance management increased operational efficiency by 30%.
  • Community service fees were reduced up to 17%.
  • Registered a CSAT score of 4.5 out of 5 for community move-in experience.
  • Introduced eleven new digital services and customer lifestyle promise initiatives.
  • Managing over 48,000 homes across 10 master communities.
  • 83% service fee collections amidst tough market environment.
  • 34,447 move-ins successfully managed.
  • Diverted 29,200T waste and abated 45,409T of CO2 emissions.
  • Winner, Best Real Estate Customer Experience, Gulf Real Estate Awards
  • Winner, Best Facilities Management Company, Gulf Real Estate Awards
  • Winner, Best Client Relationship Management, International Business Excellence Awards
  • Winner, Property Management Organisation Of The Year, Facilities Management Middle East Awards
  • Winner, CH Real Estate Community Of The Year, Customer Happiness Summit & Awards
  • Added new communities to our portfolio: Boulevard Crescent in Downtown Dubai, Dubai Creek Residences in Dubai Creek Harbour, Azalea in Arabian Ranches I and Mira Oasis 2,3 in Reem, and Acacia, Fairways, Maple 1 & 2, Mulberry 1 & 2, Parkways, Sidra 1& 2 and Dubai Hills Business Park in Dubai Hills Estate.
  • Managed over 42,740 across 9 master communities.
  • Registered a CSAT score of 4.5 out of 5 for move-in experience.
  • Successfully managed 38,292 move-ins.
  • Diverting 25,000 tonnes to recycling centres.
  • Implemented IoT solutions and machine learning for asset reliability, effciency & flexibility with Emaar Smart Asset Management (ESAM).
  • First community manager in the UAE to integrate with RERA’s Mollak system.
  • Launched over five new digital services for residents.
  • Conducted over 85 community events and campaigns.
  • Winner, Best Real Estate Customer Experience, Gulf Real Estate Awards
  • Winner, Best Facilities Management Company, Gulf Real Estate Awards
  • Winner, Property Management Company of the Year, Facilities Management Middle East Awards
  • Rising Star Of the Year, Customer Happiness Awards
  • Winner, Client Relationship Management, International Customer Experience Awards
  • Registered a CSAT score of 4.6 out of 5 for move-in experience.
  • Added new communities to our portfolio: Burj Vista in Downtown Dubai, Samara in Arabian Ranches II and Mira Oasis I in Reem.
  • Winner, Best Overall Integrated Community, Urban Community Development ME Forum
  • Winner, Best Sustainability Initiative of the Year, FMME Awards
  • Winner, Client Relationship Management, IBX Awards
  • Winner, Best Real Estate Portal, Gulf Real Estate Awards
  • Winner, Best Facility Management Firm, Gulf Real Estate Awards
  • Added new communities to our portfolio: Rosa, Lila, Yasmin in Arabian Ranches II, and Hills Grove and Hills Views in Dubai Hills Estate.
  • Winner, Client Relationship Management category, International Business Excellence Awards 2016
  • Added new communities to our portfolio: Palma in Arabian Ranches II and Mira 5 in Reem.
  • Finalist, Green Facility Management Organization of the Year, EGBC 2015 Awards
  • Winner, Client Relationship Management category, Gulf Customer Experience Awards 2015
  • Launched Integrated Community Management System (ICMS), customised software to facilitate operational cost-efficiency and higher customer satisfaction.
  • Added new communities to our portfolio: Panorama in The Greens & Views and Casa in Arabian Ranches II.
  • Launched advanced community e-services and portals
  • Finalist, Green Facility Management Organization of the Year, EGBC
  • Finalist, Sustainability Intiative, FMME Awards 2015
  • Finalist, Education & Development Initiative, FMME Awards 2015
  • Green Facilities Management Company of the Year, EGBC
  • CSR finalist in Medium-Size Enterprise, Arabia CSR Awards
  • Major partner, UAE Green Festival 2014
  • Finalist, Education & Development Initiative, FMME Awards 2014
  • Finalist, Sustainability Initiative, FMME Awards 2014
  • Handover of Panorama in The Greens & Views.
  • ECM becomes an Accredited Association Management Company (AAMC).
  • ECM Sustainability Committee formed.
  • Managing a total of 32,000 homes.
  • Winner for Best Sustainability Initiative of the Year, Facilities Management Middle East Awards
  • First organisation dedicated to community management in the UAE to be awarded ISO 14001:2015, also accredited with ISO 50001:2011.
  • Senior Director attains P-CAM and Large Scale Manager title – first in region.
  • ISO 9001:2008 – first community management company in the region to receive this accreditation.
  • Member of ECM team receives Rising Star Award in USA.
  • Introduction of clean up campaigns for communities.
  • ECM embarks on adopting sustainable living solutions. Introduces recycling programmes, results in 15% less waste to landfills.
  • ECM managers are first to be certified in Middle East and Asia as CMCA professionals.
  • Concept of Master Community and cost allocation developed.
  • Introduction of unique concept of neighbourhood events for residents.
  • ECM department was formed.
  • Owners Committees set up for the first time in the UAE.

Managing every aspect of a community


In addition, to other local and federal statutes on building management, maintenance, health, environment, safety and security, ECM is also governed by international standards such as ISO certifications related to quality, safety, environment, energy and asset management systems.

accreditations
  • AAMC®

    First company in the region to receive the title from Community Associations Institute (CAI).

  • CMCA

    Middle East & Asia’s first CMCAs were among our founding members.

  • cai

    Longstanding member of the international membership organization based out of USA.

  • ISO certifications

    We are governed by ISO 9001, 18001, 14001, 50001 and 55001 in our operations.

Our team
We dream to be the world’s most trusted and valuable company, enriching lives, powered by the best people.

global presence


Emaar has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Jordan, Lebanon, Egypt, Morocco, India, Pakistan and Turkey.

Our projects include Marassi Residences in Bahrain, Emaar Misr (Egypt), Emaar India as well as local ventures such as Fujairah Residences, Eagle Hills and Nshama Properties among a few.


What our
residents say