Customer happiness

Customer centricity is at the core of our being and purpose. Primary channels of communication are emails, toll-free Emaar contact center, online services (web and app) and walk-ins. Every interaction is tagged against pre-defined problem codes, priority and measured against SLAs and satisfaction then, measured through KPIs. We strive to ensure that each interaction is personalized to resolve the matter in hand.

  • 01


    The community website and Emaar One app provides unique platforms for residents to avail services and raise complaints.

  • 02


    With tools such as customer complaints, feedback, workshops and focus groups, we plan, budget, foresee, review and modify what we deliver to our residents, and thereby sustain our communities.

  • 03


    Our communication is re-purposed with DIY and home maintenance tips, cartoon strips on pet management and pest control, competitions for children and adults, residents’ recipes etc.

  • 04


    Our residents are eligible for a personalized and pre-loaded Gold/ Platinum/ Silver card from our signature rewards programme UBYEMAAR.


We offer 24 hour, 365 days a year on the ground response to our residents.

Community newsletters are published every quarter with community (on-site and virtual) events running throughout the year, with more emphasis during cooler months.

Community/seasonal campaigns are launched depending on maintenance and proactive education, such as AC usage during summer, pest control campaign and community rules campaigns.

What our
residents say