TEAM CULTURE & DEVELOPMENT – Emaar Community Management

HIGHEST STANDARDS

With our years of experience and qualifications, we have a variety of ways in which we can measure/commit to excellence.

24 HOUR ASSISTANCE

Our Contact Centre offers customers 24-hour assistance over the phone or our communities’ mailbox is the online point of contact.

OWNER’S MINDSET

From CEO to supervisor levels, events and initiatives aimed at customer experience and creating an ‘Owner’s Mindset’ are held to educate and train our employees.

EMPLOYEE DEVELOPMENT

Association Managers in ECM undergo training in certifications/specialization such as CMCA, PCAM, M100 and ISO Internal Auditor, Lead Auditor.

VALUE AMBASSADORS

We empower staff to make decisions to delight customers and drive values, launch plans, best practices and ideas.

ABTAAL PROGRAMME

Succession planning and recognition for high performing staff to perform better and keep customers happy.

#BUILDINGCOMMUNITIES

The #BuildingCommunities initiative, stems from Emaar’s core value #CUSTOMERFIRST, which has realigned our new and existing services towards design-thinking-based and customer-centric business models that provide value for our end-users, our customers.

Our dimensions have been realigned from Customer Satisfaction to ‘Delighting Customers’ by ‘Redefining

HAPPY EMPLOYEES = HAPPY CUSTOMERS

Just as our staff members invest their time and career with us, we invest in them in terms of training and development. We have a team of qualified professionals, and a record of long service employees.

We also attend conferences, both locally and internationally, to constantly expand our knowledge base.

As well as training, we aim to have a happy, fulfilled team that, of course, works hard but also has

GETTING IT RIGHT

Our aim is not just to get the job done. It’s to carry it out to the highest of standards. With our years of experience and qualifications, we have a variety of ways in which we can measure/commit to excellence:
– Service Level Agreements (SLAs)
– Key Performance Indicators (KPIs)
– Regular site inspections and technical audits
All of the above help to ensure the